Refund Policy
Last updated: 21 October 2026
This policy explains when and how Lawha Club refunds payments. It forms part of our Terms of Service. Nothing in it limits any statutory consumer rights you have that cannot be excluded by law.
1. What is refunded
Refunds are limited to the net amount Lawha Club actually received for your order. They exclude any discounts applied, payment gateway transaction fees, bank charges, currency conversion differences and fees charged by your card issuer.
Refunds are paid in South African Rand (ZAR).
2. How refunds are paid
Card payments are refunded to the original card where possible. Otherwise we refund by EFT to your bank account.
Please allow up to 7 business days for credit cards, up to 10 business days for cheque cards and 2–3 business days for EFT.
3. Digital content
Digital content (your plate, its serial number and certificate number) is non-refundable once it has been allocated, except where the law requires otherwise.
4. Physical goods
Manufacturing of physical goods (novelty plates, gift sets and similar items) starts only after your payment has cleared. Once manufacturing has started, physical goods cannot be refunded.
If an item arrives damaged, report it within 7 days of delivery to info@lawhaclub.ae with photos of the item and its packaging, and we will repair, replace or refund it.
5. Reversed or unpaid sales
Sales that are reversed or not paid are handled under sections 5b and 5c of our Terms of Service (EFT payments).
6. How to request a refund
Email info@lawhaclub.ae with your order or payment reference and the reason for your request. We reply to every request.